Shipping policy

At Elite Robotics Supply, we work to process and deliver your order as quickly and safely as possible.

Because we offer a variety of home, business, and commercial automation products, shipping methods and delivery times may vary depending on the product, manufacturer, size, weight, availability, and delivery location.

Please review the information below before placing your order.

Order Processing

For standard products that are in stock, orders are typically processed within 1–5 business days.

Business days are Monday through Friday, excluding federal holidays.

Certain products may require additional processing time, including:

  • Freight-shipped products

  • Special-order products

  • Custom or configured products

  • Made-to-order products

  • Products with manufacturer-specific lead times

If a product has a different expected processing or lead time, that information will be displayed on the applicable product page or communicated to you before fulfillment whenever possible.

Processing time refers to the period between receiving your order and the order being released to the shipping carrier.

Estimated Delivery Time

After an order has shipped, standard transit is generally estimated at 5–8 business days.

For standard in-stock products, the estimated total delivery timeframe is approximately:

1–5 business days processing + 5–8 business days transit = approximately 6–13 business days from the order date.

These delivery times are estimates and are not guaranteed unless we expressly provide a guaranteed delivery date in writing.

Freight, oversized, custom, made-to-order, and special-order products may require additional time.

Product-specific delivery estimates displayed on an individual product page may supersede the general estimates stated above.

Order Confirmation

After placing an order, you will receive an order confirmation email confirming that we have received your order.

An order confirmation does not necessarily mean that the product has shipped or that final availability has been confirmed.

We may verify product availability with the applicable warehouse, supplier, or manufacturer before fulfillment.

If an item becomes unavailable, is unexpectedly backordered, or cannot be fulfilled, we will contact you using the information provided with your order.

If we cannot fulfill your order, any applicable payment authorization will be voided or payment refunded to the original payment method.

Order Shipment & Tracking

Once your order ships, we will send shipping or tracking information to the email address provided during checkout.

Tracking information is generally provided within one business day after it becomes available from the carrier.

Depending on the product, shipments may be handled by carriers such as:

  • UPS

  • FedEx

  • USPS

  • An LTL or other freight carrier

Large or oversized products may use specialized freight carriers rather than standard parcel services.

For freight shipments, tracking may be provided as a freight tracking number, PRO number, bill of lading number, or other carrier reference.

If you have not received expected tracking information, contact us at support@eliteroboticssupply.com.

Shipping Destinations

Elite Robotics Supply primarily ships to addresses within the United States.

Availability may vary depending on the manufacturer, product, and destination.

Certain oversized, freight, custom, or manufacturer-restricted products may not be available for delivery to every U.S. location.

Shipping to the following destinations may be unavailable for certain products or may require additional shipping arrangements or charges:

  • Alaska

  • Hawaii

  • U.S. territories

  • APO/FPO addresses

  • Other remote locations

Any additional required shipping charge will be clearly disclosed before you complete your purchase.

We do not generally offer international shipping through our standard U.S. checkout.

If a particular product is eligible for delivery outside the United States, the applicable product page, quote, or checkout process will provide the relevant shipping information before purchase.

Standard Curbside Delivery

Many large or freight-shipped products are delivered using curbside delivery.

Curbside delivery generally means the freight carrier delivers the shipment to the curb or another safely accessible location at the delivery address.

Curbside delivery generally does not include:

  • Bringing the product inside a residence or business

  • Carrying the product up or down stairs

  • Product placement

  • Assembly

  • Installation

  • Removal of packaging

  • Removal of an existing product

The customer is responsible for moving the product from the curbside delivery location unless an upgraded delivery service has been purchased.

Where standard curbside delivery is advertised as free, no standard curbside shipping charge will be added for the eligible product and destination.

Any product or destination that requires an additional shipping charge will disclose that charge before purchase.

Threshold Delivery

Threshold delivery may be available for certain products.

Where offered, threshold delivery generally includes transportation of the product beyond standard curbside delivery to an accessible covered entrance, garage, doorway, or similar location.

Availability and pricing vary by product and delivery location.

If an additional charge applies, it will be disclosed before you purchase the upgraded service.

White Glove Delivery

White Glove Delivery may be available for select products and locations.

Depending on the service purchased, White Glove Delivery may include:

  • Delivery inside the home or business

  • Placement in a designated room

  • Limited unpacking or minor assembly

  • Removal of packaging materials

Exact services vary by carrier and product.

White Glove Delivery does not include electrical, plumbing, structural, HVAC, networking, or other professional installation unless expressly stated.

Any applicable White Glove Delivery charge will be disclosed before the service is purchased.

Freight Deliveries

Large, heavy, commercial, or oversized products may ship by LTL freight.

Freight carriers may contact you before delivery to schedule an appointment.

Customers are responsible for providing an accurate phone number and delivery address.

The delivery location must be reasonably accessible to the freight carrier.

Additional carrier charges may apply for services requested after shipment, including:

  • Address changes

  • Reconsignment

  • Redelivery

  • Storage caused by an unavailable recipient

  • Limited-access delivery

  • Lift-gate service where not originally included

  • Other special delivery services

If such charges result from a customer-requested change or an inaccurate delivery address, the customer may be responsible for those charges.

Address Changes

Please verify your shipping address carefully before submitting your order.

If you need to change your delivery address, contact us immediately at support@eliteroboticssupply.com or (888) 371-5564.

We will make reasonable efforts to accommodate an address change before shipment.

However, once an order has been processed or transferred to a carrier, we cannot guarantee that the shipping address can be changed.

Carrier reconsignment or address-change fees may apply after shipment. If a customer-requested address change creates an additional carrier charge, the customer may be responsible for that charge.

Address changes may also delay delivery.

Shipping Delays

All delivery dates displayed on our website are estimates unless expressly identified as guaranteed.

Delays may occur because of circumstances outside the reasonable control of Elite Robotics Supply, including:

  • Manufacturer delays

  • Supplier delays

  • Carrier disruptions

  • Severe weather

  • Natural disasters

  • Labor disruptions

  • Supply-chain interruptions

  • Product shortages

  • Freight-terminal delays

  • Holiday shipping volume

  • Other logistical circumstances

If your order is delayed, please contact us and we will assist in obtaining updated information from the supplier or carrier.

A shipping delay does not automatically mean that an order has been lost or cancelled.

Cancellation requests will be handled according to our Cancellations, Returns & Refunds Policy.

If an order has already shipped, applicable return and freight charges may apply if the customer chooses to return the order.

Nothing in this policy limits any rights available to customers under applicable law or through their payment provider.

Damaged Freight

Please inspect your shipment when it arrives.

For freight deliveries, we strongly recommend examining the packaging and product for visible damage before signing the delivery receipt.

If you notice visible damage:

  • Take photographs of the packaging and product

  • Note the damage on the carrier's delivery receipt or bill of lading whenever possible

  • Contact Elite Robotics Supply immediately

To help preserve freight carrier claims, visible shipping damage should be reported to us within 24 hours of delivery whenever possible.

Please send photographs and your order information to:

support@eliteroboticssupply.com

For concealed damage that was not visible at the time of delivery, contact us as soon as the damage is discovered.

Shipping Costs

Shipping charges depend on the product, delivery location, and delivery service selected.

When Free Shipping or Free Curbside Delivery is offered, the applicable shipping charge will be shown as free during checkout.

Optional upgraded services, including Threshold or White Glove Delivery, may carry additional charges.

Any mandatory shipping, handling, freight, or delivery charge will be clearly disclosed before the customer completes the purchase.

Shipping Estimates & Product Pages

Because many of our products ship directly from manufacturers, authorized distributors, or specialized warehouses, individual products may have different handling and delivery times.

When a product page displays a more specific processing time, lead time, or shipping estimate, the product-specific information will apply to that product.

We make reasonable efforts to keep these estimates accurate and updated.

Contact Information

If you have questions regarding shipping, delivery, tracking, or freight service, please contact:

Elite Robotics Supply

Email: support@eliteroboticssupply.com
Phone: (888) 371-5564
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM CT